Refund policy
Refund & Returns Policy
Last updated: [Insert date]
At Cold Sore BioLabs, customer satisfaction is important to us. Due to the nature of our products, please read the policy below carefully before making a purchase.
Returns
For hygiene and safety reasons, we are unable to accept returns of opened or used products.
We may accept returns of unopened, unused, and sealed items within 14 days of delivery, provided the product is in its original condition and packaging.
To request a return, please contact us first at:
Unauthorised returns will not be accepted.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to the original payment method
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Refunds are typically completed within 5–10 business days
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Original shipping costs are non-refundable
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
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Your order number
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A clear photo of the issue
We will arrange a replacement or refund where appropriate.
Non-Refundable Items
We do not offer refunds or returns for:
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Opened or used products
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Products returned without prior approval
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Orders placed incorrectly by the customer
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Delays caused by couriers or customs clearance
Exchanges
We do not offer direct exchanges.
If eligible, please return the item and place a new order.
International Orders
For international orders:
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Customs duties, import taxes, and return shipping costs are the responsibility of the customer
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We are not responsible for delays or rejections caused by customs authorities
Cancellations
Orders can only be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled.
Contact Us
If you have any questions about this policy, please contact:
📧 info@coldsorebiolabs.com
🌐 Cold Sore BioLabs